“Continuous power is vital”. That’s the mission of power systems supplier AVK-SEG, who lead the market in the design, implementation and maintenance of critical power systems. With a roster of many blue-chip and public sector clients, it is imperative that in the event of a malfunction, power is up and running as soon as possible. Moreover, legislation dictates that an organisation only has a two-hour window in which to fix the fault before penalties are imposed.
That’s why we designed an app to that would streamline the whole trouble-shooting procedure. The usual scenario is that when a generator stops working, staff don’t always have engineer contact details; the phone number is often with someone who may not even be on site, which can waste valuable minutes. This app takes the caller straight through to the AVK-SEG 24/7 emergency line, where they can speak to an expert and set the repair process in motion. Thanks to this innovation, AVK-SEG can save even more time, revenue, and lives.
- Smart Call